We are seeking a dedicated and enthusiastic Customer Service Representative to join our agile team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer support. This role involves engaging with our customers, addressing inquiries, and ensuring a very positive dine-in and takeaway experience. The role is responsible for the following: 1- Welcoming customers to our restaurant and provide them with accurate, valid and complete information about our cuisine, menu and dining process. 2- Assign customers the dine-in tables. Manage the waitlist during rush hours. 3- Manage multiple priorities by handling dine-in customers, customers ordering takeout and handling incoming calls.



4- Taking all orders accurately and assisting customers to make the right choice from our menu by providing them with details and descriptions of our cuisine. 5- Identify and assess customer needs and suggest various options. 6- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 7- Follow communication procedures, guidelines, and policies. 8- Take the extra mile to engage customers. 9- Cleaning the dining area and reception area. 10- Making sure that the customer washrooms are clean, and supplies are refilled in customer washrooms. 11- Cleaning of windows, doors, signs, tablets, sinks, and walls, as and when required. 12- Help kitchen staff during downtime.

📌 Customer Service Representative (Toronto)
🏢 Important Company of the Sector
📍 Toronto