Shape the future of user experience research with eBay as the Director of UX Research Systems. This leadership role emphasizes modernizing research operations while focusing on customer insight accessibility and impact.

In this strategic director-level position, you will lead eBay’s transition to an advanced UX Research Systems framework. Your key responsibilities will include evolving participant recruitment, customer panel management, and implementing AI-enabled research tools.

Collaborate with cross-functional teams to ensure operational excellence and streamline research workflows, having a direct impact on how eBay connects with its customers.

Key Responsibilities:

- Define long-term vision for user experience research infrastructure
- Modernize research operations and operating models




- Drive AI-enabled research transformations across teams
- Build enterprise-wide participant management capabilities
- Establish operational excellence for customer research

Requirements:

- 15+ years in UX Research Operations or Research Systems
- Expertise in scaling research capabilities and governance
- Proven success building self-service research platforms
- Solid systems-thinking and execution skills
- Exceptional influence and leadership across functions

Elevate eBay's research capabilities by bringing your strategic vision and operational excellence to life.

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📌 Director of UX Research Systems at eBay (Toronto)
🏢 Socket.dev
📍 Toronto