Join 1Password as a remote Technical Account Manager to ensure customer success through effective technical guidance. Drive the adoption of SaaS security solutions with a focus on strategic implementation.
In this Senior Technical Account Manager position, your role will be pivotal in guiding clients through their technical journey. Over four years of experience in a customer-facing technical position within SaaS or security is required for success.
You will enhance customer adoption and work closely with cross-functional teams to provide exceptional service and solutions.
Key Responsibilities:
- Manage technical relationships during onboarding and renewals
- Lead discussions on identity and access security
- Create playbooks and knowledge-base resources
- Collaborate with Customer Success Managers to mitigate risks
- Troubleshoot technical challenges for clients
Requirements:
- At least four years of experience in a technical role
- Familiarity with security protocols like SSO and OAuth
- Excellent communication and technical storytelling skills
- Capability to mentor and support team enablement
- Independent work ethic in a remote setting
Leverage your technical acumen and customer service skills to make a real impact at 1Password!