Join Constellation Software's Perseus Group as an Advanced Desktop Support Technician in Markham, ON. This hybrid role emphasizes endpoint management and top-notch customer service for diverse environments.

We are seeking an experienced Desktop Support Technician to deliver technical expertise across Windows, macOS, and Microsoft 365. Your responsibilities include escalating complex issues while improving service delivery, mentoring junior staff, and ensuring a secure computing workplace.

Strong problem-solving abilities and customer service are essential for success in this position.

Key Responsibilities:

- Provision and configure end-user devices for new hires
- Troubleshoot complex desktop and application issues




- Provide high-quality onsite and remote support
- Manage incident tickets and adhere to SLAs
- Collaborate with security and application teams

Requirements:

- 5+ years in enterprise desktop support
- Proficient in Windows and macOS administration
- Strong Microsoft 365 experience
- Familiarity with Microsoft Intune and endpoint management
- Solid understanding of IT service management principles

Enhance your technical skills while ensuring optimal end-user productivity at Constellation Software.

#J-18808-Ljbffr

📌 Advanced Desktop Support Technician at CSI (Markham)
🏢 EWS Group
📍 Markham