Drive success in client engagements as a Senior Implementation Manager based in Calgary with Provision. Lead onboarding for key accounts, ensuring effective adoption of our food safety software.
We are looking for a Senior Implementation Manager to streamline onboarding and implementation for our largest clients. This role is pivotal in guiding the onboarding process from deal signing to go-live. With strong project management skills, you'll ensure clients achieve maximum value from our platform.
Key Responsibilities:
- Lead the discovery and requirements gathering for implementations
- Conduct kickoff, training, and go-live sessions
- Oversee configurations and assist with technical needs
- Manage multiple onboarding projects simultaneously
- Deliver training in-person and online for clients
Requirements:
- 3-5+ years in client success or implementation roles
- Experience with complex, multi-phase client engagements
- Robust communication skills for executive presentations
- Proficient in project management tools
- Ability to clarify technical concepts for clients
Join Provision's mission to enhance food safety through strong client partnerships.