Join ACTO's team as a Hybrid Customer Success Manager positioned in Toronto, ON. Focus on maximizing client satisfaction and strategic account management within Life Sciences. This role includes overseeing both enterprise and mid-market client relationships while ensuring satisfactory implementation of our AI-powered platform.
You will collaborate closely with cross-functional teams to optimize customer engagement while deploying effective onboarding processes. The combination of remote work and in-person travel offers a dynamic work workplace tailored for client success. Key Responsibilities:
- Own management of ACTO's growing client base
- Develop a tailored Customer Success strategy for clients
- Conduct executive business reviews and ensure client renewals
- Drive increased usage and engagement through training
- Partner with onboarding teams to streamline customer experiences Requirements:
- 2+ years in customer success or management roles
- Experience managing large-scale projects and stakeholders
- Background in Life Sciences is preferred
- Comfort with AI tools beneficial
- Proven ability to drive client outcomes Help guide clients towards optimal use of ACTO's innovative solutions and enhance their success.