Support clients with advanced key management systems in the role of Advanced Technical Solutions Specialist at Real Time Networks. This position involves on-site service and customer training in North America.

Real Time

Networks is hiring for a Field Service Delivery Technician to support vital biometric technology and networked hardware solutions. You will be diagnosing and resolving issues, while also delivering essential customer training and participating in after-hours support. Solid collaboration with internal departments will ensure effective service delivery. Key Responsibilities:

- Diagnose hardware and software issues for evolving technologies
- Deliver comprehensive customer training and onboarding




- Participate in a 24/7 support rotation as needed
- Perform onsite visits across various locations in North America
- Manage service tickets and maintain hardware inventory Requirements:
- Over 5 years in a customer technical support role
- Degree or diploma in IT or Electronics
- Proven skills in troubleshooting hardware and software
- Understanding of networking fundamentals
- Experience using TeamSupport, HubSpot, and Slack Leverage your technical skills and dedication to deliver high-quality solutions at Real Time Networks.

📌 Advanced Technical Solutions Specialist (Milton)
🏢 Real Time Networks
📍 Milton