Shape exceptional client experiences as the After Sales Service Team Lead at Birks, our luxury jewelry flagship store. Lead a dedicated team to fulfill after-sales requests and uphold service excellence. In this supervisory role, you will coach and develop a small team while managing client inquiries and ensuring seamless after-sales service.

This position requires coordinating repairs, special orders, and collaborating with key partners to enhance the overall client experience. Key Responsibilities:

- Lead and develop an After-Sales Service team
- Manage and resolve client inquiries and concerns
- Coordinate after-sales requests including repairs
- Collaborate with suppliers and retail teams
- Monitor service performance and identify improvements Requirements:
- Minimum of 2 years in a supervisory customer service role
- Experience in luxury retail or jewelry considered an asset
- Solid leadership and team development abilities
- Excellent communication in French and English
- Proficiency in Microsoft Office, especially Excel Drive exceptional after-sales service and client satisfaction at Birks while leading a dedicated team.

📌 After Sales Service Team Lead at Birks (Montreal)
🏢 Maison Birks
📍 Montreal