Company Description

Sixense Group is a global provider of engineering, consulting, on-site services, and data management solutions for construction and infrastructure projects. The company focuses on monitoring the condition and behavior of construction sites, buildings, and infrastructure assets to optimize maintenance and ensure continuity of operations. Through advanced monitoring, diagnosis, and modeling, Sixense helps customers understand and sustain asset performance throughout the entire lifecycle.

The organization invests heavily in digitizing infrastructure management, powered by its digital business suite Beyond, and maintains a global footprint with locations in 20 countries across five continents. Sixense values safety as a core principle and is part of the Soletanche Freyssinet Group within VINCI Construction’s specialty networks.

Role Description

We are seeking an Application Support Specialist to provide technical support, troubleshoot application issues, and ensure the smooth operation of business-critical systems. The ideal candidate will work closely with users, IT teams, and vendors to resolve incidents, maintain system performance, and support application enhancements. Solid problem-solving skills, customer service orientation, and experience with application support, incident management, and system troubleshooting are essential.

Role Responsibilities

- Provide support by phone or email to our user base for established clients:
- Help answer support request on the systems we developed
- Log, track, and prioritize incidents and service requests
- Guide our users remotely to solve their issues
- Help us grow our knowledge base of issues/resolutions items
- Communicate issues to level 3 support
- Provide support during new project setup
- Develop and run script to reduce user errors
- Assist with application testing, validation,



and user acceptance testing (UAT) for new releases and enhancements
- Assist in data validation, troubleshooting data discrepancies, and supporting data migration activities
- Develop, maintain, and automate scripts to improve system efficiency and reduce user errors
- Test application fixes, enhancements, and software releases before deployment
- Collaborate with development and QA teams to improve application performance and usability

Skills and Qualifications

· Strong proficiency in Microsoft SQL server and advanced T-SQL advanced querying including joins, stored procedures and (CTEs), views, functions, and stored procedures

· Experience with source control systems such as Git or Mercurial

· Advanced Microsoft Excel skills, including formulas, pivot tables, data analysis, lookups, and reporting.

· Knowledge of SSRS reporting and PowerBI is a plus

· Excellent written and verbal communication skills with the ability to interact effectively with both technical and non-technical stakeholders

· Self motivated and proactive, with the ability to work independently while contributing effectively to team objectives and initiatives

· Ability to support multiple projects simultaneously and work in a fast-paced environment

· Strong analytical, troubleshooting, and problem-solving skills with attention

· Degree, diploma or certificate in Computer science, Information Technology or a related field is preferred

· Experience with help desk, ticketing, or support management systems is an asset.

Salary Range: 60,000-70,000

This posting is for an active vacancy we are currently hiring for

SIXENSE is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by applicable law.

📌 Application Support Specialist (Toronto)
🏢 Sixense Group
📍 Toronto