Application Support Specialist / Help Desk Specialist - (English & French)

- Contract

Arthur Grand is an IT services firm specializing in Digital Transformation initiatives for Federal, Commercial, State & local customers. Since 2012, Arthur Grand has been successfully supporting and delivering IT services to our customers in the areas of enterprise modernization and transformation with a core focus on emerging technologies including Cloud Solutions (AWS, Azure), Agile Development, Custom Programming, Full Stack Development, DevOps, DevSecOps, CI/CD, Web Development, Mobile APP Development, Data Visualization, Data Warehousing, Financial/ERP System Implementation and Infrastructure Management. Arthur Grand’s culture of delivery excellence, combined with a commitment to bring the best talent to provide services, has earned our company an unparalleled reputation for delivering transformative results.

We are a minority-owned staff augmentation and technology consulting company To keep our valued employees, we need to keep them engaged in challenging,



interesting work, offer market-relevant benefits, and provide continued opportunities for professional growth.

Arthur Grand Technologies is an Equal Prospect Employer (including disability/vets)

We are looking for experienced Application Support / Help Desk Specialists with strong end-user support, IVR, digital/website support, troubleshooting, escalation, and communication skills.

Key Skills: Help Desk | Application Support | IVR | End-User Support | Website Support | Troubleshooting | Incident Tracking | Escalation | Customer Service

Arthur Grand Technologies Inc

8(A) Certified Business | CMMI (L3) | ISO 9001:2015 Certified | ISO/IEC 27001:2022 Certified

NMSDC Minority Business Enterprise (MBE)

Arthur Grand is an Equal Opportunity Employer (Including disability/Vets)

All your information will be kept confidential according to EEO guidelines.

Job Location

📌 Application Support Specialist / Help Desk Specialist - (English & French) (Toronto)
🏢 Arthur Grand Technologies
📍 Toronto