The AI Solutions Engineer works alongside GWAM business teams to find where AI and agentic tooling can remove effort, shorten cycle time or improve quality in an existing business process — and then engineers, ships and measures that solution end to end. The role is deliberately a consumer and integrator of AI capability: value is created by applying and managing tooling and capabilities to real business workflows quickly and safely. Partner with business and technology stakeholders to identify, qualify and prioritise processes where AI tooling produces a measurable business outcome — and to rule out those where it does not.

Translate a business problem into a working AI-enabled solution design, spanning the workflow, the data it touches, the tooling applied and the human checkpoints retained. Build and integrate solutions using commercial and platform AI tooling — LLM APIs, agent frameworks, orchestration and prompt engineering — against existing systems of record. Instrument every solution for business outcome measurement, and iterate based on what the measurement shows rather than on assumed benefit.

Apply and uphold responsible‑AI guardrails — human oversight, auditability, data handling and model‑risk requirements — in partnership with risk and compliance functions. Coach business and technology colleagues on the practical application of AI tooling, raising the enablement capability of the wider team. 10+ years of experience, including three years applying AI or LLM tooling in a production setting ~ Bachelor's degree in Computer Science, Computer Engineering,



Computational Science or equivalent. ~ Experience in financial services, wealth or asset management (preferred) We’ll recognize and support you in a versatile environment where well‑being and inclusion are more than just words.

Manulife Financial

Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.



All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. 113,260.00 CAD - $210,340.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. #

📌 Artificial Intelligence Solutions Engineer (Toronto)
🏢 Manulife
📍 Toronto