Step into a vital role as a Contact Center Automation Engineer focused on automating IVR and UI solutions with Core Java. Drive innovation in a structured Agile developmental framework. In this role, you will apply your expertise in contact center platforms to lead IVR automation efforts and execute comprehensive automation testing across UI and APIs using tools like Postman and Selenium. Your technical leadership will be crucial for maintenance releases and enhancements. Key Responsibilities:

- Implement IVR and AI Automation strategies
- Conduct thorough UI and API automation testing
- Provide technical leadership on ongoing system enhancements
- Collaborate effectively within Agile teams
- Use JIRA and Confluence to manage project flows Requirements:
- Solid experience with Contact Center infrastructure
- Proficiency in Core Java and testing automation
- Familiarity with Agile frameworks and methodologies
- Tool proficiency in Bitbucket/Git and IDEs
- Solid troubleshooting and leadership capabilities Bring your automation expertise to reshape solutions in the contact center industry.

📌 Automation Engineer for Contact Center Solutions (Toronto)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Toronto