Step into a rewarding career as a B2B Customer Care Representative with Pacific Smoke International in Markham. Provide top-tier service to customers through phone and email inquiries and order management. We are inviting detail-oriented candidates to consider this permanent, full-time role at PSI, where you will play a key role in ensuring customer satisfaction.

Responsibilities include answering inquiries, managing accounts, processing orders in our ERP system, and resolving issues efficiently. The ideal candidate thrives in a dynamic work workplace and contributes positively to teamwork. Key Responsibilities:

- Offer exceptional inbound and outbound customer support
- Answer customer inquiries promptly for positive experiences




- Handle multiple accounts and manage service requests
- Analyze and document issues for future improvements
- Process orders and warranty claims accurately Requirements:
- 1-2 years experience in a customer service role
- Excellent verbal and written communication skills
- Bilingual candidates (English and French) preferred
- Experience with ERP systems an asset
- Strong judgment and problem-solving skills Bring your customer-focused attitude to Pacific Smoke and enhance client experiences in our booming industry.

📌 B Customer Care Representative at Pacific Smoke (Markham)
🏢 Pacific Smoke International
📍 Markham