Join our fast-paced team as a Bilingual French Case Manager , where your decisions directly impact customer well-being and organizational efficiency. In this critical role, you'll be responsible for managing and reviewing complex cases, ensuring exceptional customer support, and maintaining cost control—all while growing your career in a dynamic, mission-driven environment. Monitor and update cases involving hospitalized patients and outpatient care, ensuring timely and accurate documentation in our systems.

Collaborate with Medical Consultants and Registered Nurses to assess medical information and support decision-making. Approve eligible medical procedures and coordinate with internal medical teams. Communicate clearly with patients and/or their families regarding policy benefits, case updates, and logistical arrangements.

Review insurance policies and assess the most appropriate course of action for each case.

Provincial

Health, Extended Health Plans). Provide administrative and logistical support to maintain smooth case progression. Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use. minimum 2 years of experience in an Emergency Assistance or similar case management role preferred.

Excellent verbal communication skills—professional, clear, and empathetic over the phone. Solid understanding of global geography and awareness of current events. Familiarity with medical terminology. Fluency in French and English is required (written and spoken).

Base Pay: $23.59 per hour CAD Employees may also qualify for performance-based bonuses, merit increases,



and other incentives based on individual and company performance. The availability and amount of these additional compensation elements are determined by company policy and may vary. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs.

All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us.

We offer a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings plans, paid time off, and other employee programs. At Allianz we use some AI-assisted technology as part of our recruitment process to help match candidates to roles based on skills, experience, job title, and location. We only work with partners on our approved supplier lists under contract. 102221 | Customer Services & Claims | Professional | Allianz Partners | Full-Time | Permanent Allianz Group is one of the most trusted insurance and asset management companies in the world.

Together we can build an workplace where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Let's care for tomorrow. #

📌 Bilingual Case Manager Associate (Cambridge)
🏢 Allianz Partners
📍 Cambridge