Join a team that’s transforming benefits administration.

At Manulife Group Benefits

Operations, the AdminAdvantage team connects people, technology, and expert services to simplify benefits administration and deliver a seamless, impactful experience for our clients and their members. Our vision is to be the industry’s trusted partner for innovative benefits solutions. As a Service Owner (Client Service Specialist), you’ll play a key role in driving results and building trusted relationships with clients who rely on us to manage their group benefits. If you thrive in a dynamic environment where change is constant and innovation is encouraged, we want to hear from you. We’re looking for a motivated and influential professional who’s passionate about delivering exceptional service and leading initiatives that make a difference.

Position Responsibilities

- Own the end-to-end client benefits administration experience within an assigned portfolio, ensuring alignment with client expectations and business goals.
- Act as the primary point of contact for service-related matters, building strong relationships with internal stakeholders and assigned clients.
- Monitor client-specific milestones, and lead initiatives to improve efficiency, quality, and client satisfaction.
- Act as a project manager, collaborating with product, operations, payroll, and technology teams to support service enhancements and innovation.
- Lead incident management and resolution efforts, acting as a point of contact for escalated requests and ensuring timely communication to internal stakeholders and clients.
- Champion a culture of continuous improvement and operational excellence by assisting with procedure development and staying informed on product enhancements.

Required Qualifications

- Strong Office 365 skills.
- Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Preferred Qualifications

- Proven experience in service delivery, operations, or client management within a fast-paced, evolving environment.
- Strong leadership and communication skills, with the ability to influence and collaborate across teams.
- Analytical mindset with a focus on problem-solving.




- Passion for delivering exceptional client experiences and driving meaningful change.
- Ability to manage multiple priorities and adapt to shifting business needs.
- Knowledge of Group Benefits and outsourced advantages administration is an asset.

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.



All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

- Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness perks, and employee/family assistance plans.
- Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
- Generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

- 2024 Gallup Exceptional Workplace Award Winner
- Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023
- We’ve been recognized as one of Canada’s Top 100 Employers (2024)
- Manulife included in Bloomberg’s 2023 Gender-Equality Index

Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see - and discover that better can take you anywhere you want to go. Our ambition is to be the most digital, customer‑centric global company in our industry. Learn more at https://www.manulife.com/.

Referenced Salary Location Montreal, Quebec Working Arrangement Hybrid Salary range is expected to be between $56,175.00 CAD - $93,625.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

📌 BIlingual Client Service Specialist – AdminAdvantage (Montreal)
🏢 Manulife Insurance Malaysia
📍 Montreal