Join the Fairmont Chateau Laurier team as a Bilingual Guest Service Agent. This part time role in Ottawa focuses on delivering outstanding service while fluently communicating in both official languages. As a pivotal part of the Royal Service team, you will engage with guests, respond to inquiries, and assist with hotel operations.

Responsibilities include taking in-room dining orders, processing calls, and managing wake-up services. Your fluency in both languages will enhance guest experiences during their stay at the hotel. Key Responsibilities:

- Engage professionally with guests over the phone
- Handle in-room dining and amenity requests
- Maintain proper telephone etiquette
- Organize daily amenity reports
- Assist in training and onboarding new staff Requirements:
- Proficient in French and English
- Previous experience in hospitality roles
- Must have Smart Serve certification
- Strong guest service and communication skills
- Available to work overnight shifts Enhance guest experiences through your exceptional service and bilingual skills at Fairmont.

📌 Bilingual Guest Service Agent at Fairmont (Ottawa)
🏢 FAIRMONT
📍 Ottawa