Borderless AI is seeking a seasoned HR Operations Manager who will manage and lead multiple customer‑facing HR functions related to employer and employee onboarding, global advantages, global payroll support, and day‑to‑day interactions with our customers. The ideal candidate will be detail‑oriented, a natural self‑starter, and be able to adapt to our ever‑evolving software as we develop our best‑in‑class platform for our customers. This role will ensure all local regulatory and compliance procedures are performed correctly and accurately, as well as be responsible for planning, developing, and organizing new business procedures related to global payroll and benefits.

Own day‑to‑day customer communications including hosting customer support calls, quarterly business reviews, and customer account presentations

Drive customer onboarding, adoption, and ongoing success across the Borderless AI platform

Support customers with their HR operations including benefits administration, payroll, employee onboarding, and employee offboarding

Develop and maintain competency in areas of international HR and international payroll

Partner with external stakeholders and Borderless payroll specialists to support customers with payroll processes across third‑party payroll service providers





Communicate across and partner with multiple Borderless AI departments to help maintain continuity in our customer experience

Continuously evaluate HR and payroll processes and systems for efficiency and scalability

5+ years in an HR or payroll role within a SaaS startup or the Fintech industry

Deep expertise with employee onboarding and offboarding policies and procedures

Knowledge of multiple payroll platforms, with international payroll experience valued A detail‑oriented nature with the ability to work independently with little supervision, as well as the ability to work effectively in a team environment

Fluency in French or Spanish is an asset

We're an early stage company and we love to collaborate in person 5 days a week in our Toronto HQ

Customers are the heart of our business, we're obsessed with our customers, and that drives the bulk of our decisions

Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. #

📌 Business Operations Manager (HR) (Toronto)
🏢 Borderless AI
📍 Toronto