We are looking for an experienced Business System Analyst with strong experience in Intelligent Document Processing (IDP) and Kofax/Tungsten TotalAgility. The successful candidate will work with business and technical teams to understand requirements, improve document processing workflows, and support IDP solutions from requirements through production.

Key Responsibilities

- Gather and analyze business and technical requirements for Intelligent Document Processing solutions.
- Work with Kofax/Tungsten TotalAgility workflows, document capture, ingestion, OCR, classification, extraction, validation queues, and business rules.
- Analyze document digitization processes, field extraction, confidence scoring, metadata, reconciliation, exception handling, and human-in-the-loop validation.
- Create BRDs, process flows, functional/non-functional requirements, data mappings, user stories, acceptance criteria, and traceability documents.
- Collaborate with business stakeholders, developers, QA teams, and technical teams to define and implement solutions.
- Support TotalAgility platform integrations, environment migrations, testing, deployment, and production support.




- Identify opportunities to improve document processing accuracy, automation, and operational efficiency.
- Document business rules, workflows, process gaps, and recommended solutions.
- Participate in testing, defect resolution, user acceptance testing, and production issue analysis.

Required Skills

- 8+ years of overall experience as a Business System Analyst or Technical Business Analyst.
- Strong experience with Kofax TotalAgility / Tungsten TotalAgility.
- 3+ years of TotalAgility 7.x, 8.x, or later experience preferred.
- Robust understanding of Intelligent Document Processing, OCR, document classification, image processing, and data extraction.
- Experience with confidence scoring, validation queues, human-in-the-loop processing, metadata, reconciliation, and exception handling.
- Strong requirements gathering and documentation skills.
- Experience creating BRDs, functional requirements, process models, user stories, acceptance criteria, and data mappings.
- Strong communication and stakeholder management skills.
- Ability to work effectively with both business and technical teams.

📌 Business System Analyst – Intelligent Document Processing (Mississauga)
🏢 TEKGENCE
📍 Mississauga