- Application Support & Maintenance: Manage incident diagnostics, analysis, and resolution. Ensure rigorous application of work processes and drive continuous improvement.
- Strategic Collaboration: Partner with stakeholders to identify business needs, analyze functional gaps, and recommend solutions aligned with operational challenges.
- Project Delivery: Participate in all phases of system development, including analysis, design, testing, implementation, and deployment of information systems.
- Operational Optimization: Manage data quality, handle system access administration, and maintain comprehensive functional documentation and procedural manuals.
- Change Management: Provide user support, training, and change management strategies to ensure successful solution adoption.
- Project Oversight: Monitor deliverables, timelines, risks, and dependencies.
Produce relevant performance indicators and analyses.
What you must have:
- Bachelor's degree in a relevant field (or equivalent combination of education and experience).
- Minimum of 6-9 years of experience in business analysis, including functional coordination or leadership.
- Excellent command of French (written and spoken).
- Proven experience in functional system support, including incident management and complex technical diagnostics.
- Robust understanding of application components, system integrations, data flows, and digital architecture.
- Proficiency in Agile project management tools (Jira, Confluence).
- Proven experience in business process modeling and transformation.
- Demonstrated history of analyzing opportunities and implementing information systems.
📌 Business Systems Analyst (Montreal)
🏢 TEEMA
📍 Montreal
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