Become a valued Support Analyst with FSET Inc. in Kenora, Ontario, and provide exceptional Tier 1 support in a hybrid work setting. This full-time role is perfect for IT professionals looking to grow. Ideal for service desk professionals, this position demands at least 2 years of experience in a Managed Services context.

You will directly support clients in sectors such as law enforcement and healthcare, requiring a focus on security and accurate documentation. Your professional communication skills will represent FSET effectively in the field. Key Responsibilities:

- Manage incoming client support requests and ticketing
- Deliver technical solutions for various hardware and software
- Oversee Microsoft 365 administration for clients
- Maintain accurate documentation for services provided
- Travel within the regional area for onsite support Requirements:
- Minimum 2 years of experience in IT support
- Deep knowledge of Microsoft 365 and Intune
- Experience with service management software
- Valid Class G driver's license needed
- Clear criminal record and reliability required Leverage your IT expertise to enhance service delivery and client satisfaction at FSET Inc.

📌 Client-Focused Support Analyst Position (Northeastern Ontario)
🏢 Push Operations
📍 Northeastern Ontario