Join Sun Life as the Client Relationship Centre National Manager, focusing on enhancing client interactions in the financial services industry. Lead a skilled team dedicated to providing exceptional client satisfaction across Canada. This role provides a unique opportunity to influence the future of Business Development by overseeing plan sponsor services.

Your leadership will drive a high-performing team to meet and exceed service quality standards. Collaboration with internal stakeholders and continuous process improvements are vital to ensuring superior client experiences. Key Responsibilities:

- Manage Client Relationship Centre Representatives’ activities
- Monitor adherence to service standards and turnaround times
- Promote change management within the team
- Develop team competencies tailored to member strengths
- Track and report on team performance metrics Requirements:
- Bachelor’s degree or relevant experience
- 8-10 years in group retirement services
- Proven management experience
- Robust operational knowledge and financial understanding
- Willingness to travel across Canada Elevate client relations and team performance at Sun Life as a National Manager.

📌 Client Relationship Centre National Manager (London)
🏢 Sun Life Financial
📍 London