Join Know History’s team in Ottawa as a Client Services Support qualified. This full-time position focuses on delivering timely guidance and culturally appropriate support to clients. We are looking for an empathetic advocate with experience in customer service.

Your role includes responding to numerous client inquiries, managing applications, and providing research support alongside historical researchers. This contract position requires you to navigate sensitive topics while maintaining confidentiality and respect. Key Responsibilities:

- Handle client inquiries and provide information and support
- Document and track client interactions throughout processes
- Assist in the application process by verifying documents
- Conduct data entry and maintain records accurately
- Perform general office duties including document management Requirements:
- Minimum of 1-2 years in customer or community service
- Strong interpersonal and communication skills
- Awareness of Indigenous cultural issues
- Experience with office software in a Windows setting
- Knowledge of an Indigenous language is advantageous Play a key role in supporting community members and ensuring a respectful environment with Know History in Ottawa.

📌 Client Services Support at Know History (Ottawa)
🏢 KNOW HISTORY
📍 Ottawa