Drive positive customer interactions at FYIhealth's Delta Ophthalmic Laboratory as a Client Solutions Specialist. Focus on resolving inquiries for enhanced client satisfaction across numerous clinics. This full-time, onsite role is essential in delivering empathetic support and effective problem-solving.
You will engage with both clinics and stores, using your knowledge of optical products and systems. A collaborative spirit is crucial as you work to improve processes and uphold the high standards of service at FYIhealth. Key Responsibilities:
- Provide support through various communication channels
- Address and resolve inquiries efficiently
- Organize tasks effectively in a busy workplace
- Relay order changes and updates proactively
- Maintain updated information on products and services Requirements:
- High school diploma minimum, optical knowledge preferred
- 1-2 years in a customer service setting
- Intermediate to advanced Microsoft Office skills
- Strong communication and relationship-building abilities
- Capacity to manage multiple tasks effectively Join FYIhealth's Delta Laboratory to provide outstanding service and valuable support to clients.