Join Steel Reef as a Client Technology Analyst in Calgary, supporting users with IT inquiries and ensuring tech efficiency. This role offers strong customer service and technical skills in a hybrid work workplace. Reporting to the Manager of Technology Services, this full-time temporary role focuses on delivering end user support both in-person and remotely.
You’ll enhance user productivity through Microsoft 365 applications, hardware support, and meeting room technology. Your proactive approach will make a difference in connecting users with crucial services. Key Responsibilities:
- Provide Service Desk support to office and field users
- Administer user access and application provisioning
- Support Microsoft 365 and Teams voice services
- Manage client hardware deployment and support
- Document Service Desk procedures and incidents Requirements:
- Diploma or degree in computer science or networking
- Relevant Service Desk support experience
- Knowledge of Windows 11 operating system
- Understanding of Active Directory and networking
- Excellent communication and interpersonal skills Leverage your IT support skills to foster seamless connectivity for Steel Reef in Calgary.