Take on a key role at Lyft as an Analytics Lead, focusing on enhancing customer experience through strategic data analysis. Engage in a hybrid work model, collaborating to improve service interactions. In this pivotal position on the Safety & Customer Care team, you are expected to leverage your analytical expertise and 2+ years of experience to shape customer support strategies.

You will define metrics for success, monitor KPI performance, and present findings to guide leadership decisions effectively. Your ability to work cross-functionally will be crucial in delivering actionable insights. Key Responsibilities:

- Work with Product and Engineering to align analytics
- Establish frameworks for data-driven decision-making




- Monitor metrics that reflect support platform health
- Design A/B tests for the evaluation of enhancements
- Conduct presentations of key findings to stakeholders Requirements:
- Quantitative degree with an emphasis on analytics
- Minimum of 2 years in data-centric roles
- Robust SQL and Python skills for data analysis
- Excellent communication for presenting complex findings
- Ability to distill unstructured issues into actionable solutions Sharpen Lyft's customer support strategy through data analytics leadership and proactive collaboration.

📌 Customer Care Analytics Leadership at Lyft (Toronto)
🏢 Lyft
📍 Toronto