Company Description Advantage Restaurant Supply & Service has been supporting foodservice operations across Canada since 2000 by designing, building, equipping, and maintaining high-performing commercial kitchens. The company serves a wide range of clients, including independent restaurants, cafés, hotels, healthcare facilities, educational institutions, and large-scale foodservice operations.

With a combination of decades of industry experience and strong relationships with leading manufacturers, Advantage delivers quality equipment, competitive pricing, and expert support at every project stage. Its services span commercial kitchen design, equipment sourcing, professional installation, preventative maintenance, repairs, OEM parts, and warranty service, all managed through in-house specialists. Advantage is committed to helping businesses operate efficiently with complete, turnkey commercial kitchen solutions from a single trusted partner.

Role Description This is a full-time, on-site Customer Care Professional role located in Niagara Falls, ON.

The Customer Care

Professional will handle inbound inquiries from customers, provide product and service information, and support order placement, changes, and follow-up.

Responsibilities include resolving issues related to equipment, installation, and service appointments, coordinating with internal teams such as project management and service technicians, and documenting all interactions accurately in company systems. The role involves monitoring customer satisfaction,



proactively communicating updates, and ensuring timely resolution of concerns.

The Customer Care

Professional will also assist with basic administrative tasks, contribute to continuous improvement of customer service processes, and represent Advantage Restaurant Supply in a professional and courteous manner.

Qualifications

- Strong customer service and customer support skills, with a focus on building positive relationships and handling inquiries professionally.
- Ability to maintain high levels of customer satisfaction through timely follow-up, problem resolution, and attentive service.
- Effective communication skills, including clear verbal and written communication and active listening.
- Analytical skills to understand customer issues, interpret information, and identify practical solutions.
- Proficiency with basic computer applications (e.g., CRM systems, email, spreadsheets) and ability to learn current tools quickly.
- Previous experience in customer-facing roles, preferably in B2B, equipment, or service-related industries.
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
- High level of reliability, professionalism, and teamwork; ability to collaborate effectively with operations, sales, and service teams.
- High school diploma or equivalent required; post-secondary education in business, hospitality, or a related field is an asset.

📌 Customer Care Professional (Niagara Falls)
🏢 Advantage Restaurant Supply
📍 Niagara Falls