Join Snyk’s innovative team in Ottawa as a Technical Success Manager focused on customer satisfaction.

Your role will emphasize driving security adoption and customer empowerment. You will be responsible for ensuring the technical success of a wide customer base, facilitating workshops and digital programs to engage users effectively. This position requires a strong understanding of application security and a proven history in customer success roles, essential for providing valuable insights and fostering relationships. Key Responsibilities:

- Lead customer engagements and tech workshops
- Turn customer data into actionable insights and programs
- Drive initial security wins for recent clients
- Build educational content to support self-service
- Collaborate with teams to meet customer needs

Requirements:

- Minimum 5 years in customer-facing technical capacities
- Experience executing engaging programs like webinars
- Familiarity with GitHub, Jenkins, and related tools
- Deep understanding of AppSec concepts
- Effective communicator with a broad range of audiences

Capitalize on your expertise to enhance client success at Snyk, making a positive impact through customer support and education.

📌 Customer-Focused Technical Success Manager (Ottawa)
🏢 Work in Ottawa
📍 Ottawa