Step into the role of Customer Operations Specialist at Riverside Natural Foods Ltd., where you will foster robust customer connections. This position highlights efficient order handling and inter-departmental collaboration. As a central figure in operational success, you will manage customer interactions to ensure timely order processing and resolution of any service issues.

Possessing 2-5 years of experience in the food industry or logistics will empower you to serve effectively alongside various teams focused on order fulfillment. Key Responsibilities:

- Handle customer orders from processing to invoicing
- Address order status, delivery issues, and service claims
- Coordinate with Supply Chain for effective inventory management
- Collaborate with teams for seamless shipment execution
- Investigate and resolve order management exceptions Requirements:
- 2-5 years of relevant customer service experience
- Knowledge of SAP and electronic data interchange systems
- Strong problem-solving and analytical abilities
- Effective communication and conflict resolution skills
- Preferred experience in CPG and distribution Leverage your customer-first attitude and operational expertise at Riverside, contributing to our dedicated team.

📌 Customer Operations Specialist at Riverside (Toronto)
🏢 Socket.dev
📍 Toronto