Be a vital part of Medicentres' team as a Customer Service Agent in Edmonton, AB. This full time role emphasizes exceptional service and efficiently managing patient referrals and communications. Join Medicentres, a leading healthcare provider dedicated to improving patient experiences across Canada.

As a Customer Service Agent in an entry-level position, you will directly impact the lives of patients by managing referrals, third-party requests, and physician communications. You will work closely with the Centralized Programs Team, enhancing both patient care and organizational objectives every day. Key Responsibilities:

- Process and send patient referrals efficiently
- Notify patients of appointments and special instructions




- Track outstanding referrals and follow up on them
- Handle questions and concerns following customer service standards
- Communicate effectively with clinic staff, physicians, and patients Requirements:
- 1-2 years in a Medical Office Assistant role
- Experience with EMR software preferred
- Exceptional customer service abilities
- Excellent English communication skills
- Proficient in Microsoft Office Suite Utilize your customer service skills and medical office experience to enhance patient care at Medicentres.

📌 Customer Service Agent at Medicentres (Edmonton)
🏢 Medicentres Canada
📍 Edmonton