Join iA Financial Group as a Customer Service Representative and enjoy making a difference. This role focuses on customer support and will not involve any sales or solicitation. As a Customer Service Expert, you will handle interactions with clients, both incoming and some follow-ups, predominantly in English and French.

Your ability to manage information and maintain detailed records will support our service excellence goals. Contribute positively to the team's performance while ensuring a smooth process for claims and inquiries. Key Responsibilities:

- Respond to customer calls and emails promptly
- Make outbound follow-up calls when necessary
- Document customer interactions with accuracy
- Update personal information for claims
- Engage in team discussions for service improvement Requirements:
- Proven experience in customer service
- Advanced French and English communication skills
- Excellent teamwork and collaboration skills
- Familiarity with computer systems and software
- Ability to manage stressful situations effectively Be part of a welcoming setting that values diversity and invests in your growth.

📌 Customer Service Expert in Quebec (Quebec City)
🏢 Iaawg
📍 Quebec City