The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.

Duties/Responsibilities:

- Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
- Collects and enters orders for new or additional products or services.
- Monitors customer orders while working with purchasing department to ensure meeting customer requirements are met.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Performs other related duties as assigned,



including occasion backup in Shipping area.
- Assists with Accounts Receivable collection.

Required Skills/Abilities:

- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills (Word, Excel, Outlook) with the ability to learn current software.
- Able to multi-task and work in a high paced environment.

Education and Experience Requirements:

- High school diploma or equivalent.
- 2+ years' customer service experience required.

Physical Requirements:

- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 (30-50) pounds at times.

📌 Customer Service Representative (Ingersoll)
🏢 Auto Air Export
📍 Ingersoll