Join the University of Waterloo as a Customer Service Representative in Campus Wellness. This full-time position emphasizes client-focused care and operational support. You will act as the essential access point for clients seeking Campus Wellness services, ensuring a student-centered atmosphere.

Your responsibilities will range from managing appointments to maintaining electronic records, all while collaborating closely with healthcare providers. Effective problem-solving and communication are critical in this role. Key Responsibilities:

- Deliver client support in a welcoming setting
- Respond to challenging behaviors with de-escalation techniques
- Book, cancel, and reschedule client appointments
- Maintain up-to-date records in the EHR system
- Coordinate communication with healthcare professionals Requirements:
- Strong skills in client support and administrative tasks
- Excellent communication skills, especially under pressure
- Proficiency in Electronic Health Record systems
- Ability to manage a high volume of requests
- Understanding of confidentiality standards in health care Play a significant role in enhancing client experiences in Campus Wellness.

📌 Customer Service Representative - Campus Wellness (London)
🏢 Uwaterloo
📍 London