Job Overview The Customer Service Representative (CSR) will serve as the primary point of contact for customers, handling inquiries, processing orders, and ensuring a seamless experience from order entry through delivery. The CSR will work closely with operations, logistics, and sales teams to support day-to-day business needs, resolve issues quickly, and maintain Forsythe’s reputation for dependable, responsive service.

Duties

- Respond promptly to customer inquiries by phone, email, and in-person.
- Enter and process customer orders accurately in the ERP/order system.
- Coordinate with production and logistics teams to ensure timely delivery.
- Provide product information, pricing, and lead times to customers.
- Handle customer complaints and service issues with professionalism, escalating when necessary.
- Support the sales team with quotes, sample requests, and follow-ups.
- Maintain customer records and ensure all information is accurate and up to date.
- Assist with invoicing, returns, and credit documentation as required.
- Contribute to continuous improvement of customer service processes

Qualifications

- Education & Experience:
- High school diploma required; post-secondary education in business, administration, or related field preferred.

Skills & Competencies:





- Strong communication skills, both verbal and written.
- High attention to detail and accuracy in data entry/order processing.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Proficiency with Microsoft Office (Word, Excel, Outlook); experience with ERP/order entry systems an asset (Microsoft GP)
- Strong problem-solving and conflict resolution skills.
- Team player with a optimistic, positive, professional attitude.

Other Requirements:

- Knowledge of lubricants, solvents, or chemical products is an advantage (training will be provided).
- Commitment to customer satisfaction and the values of a family-run business.
- 2+ years of customer service, order desk, or inside sales experience (manufacturing, industrial distribution, or chemical/lubricant industry experience is an asset).

Job Types: Full time, Permanent Pay: From $60,000.00 per year

Benefits

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care

Education:
- Secondary School (required)

Experience:
- CSR: 2 years (required)

Language:
- English (required)

Work Location: In person

📌 Customer Service Representative (CSR) (Canada)
🏢 Forsythe Lubrication
📍 Canada