Join Haivision as a Customer Success Engineer focused on broadcasting solutions. Leverage your technical skills to deliver exceptional customer post-sale experiences and support their operations. In this role, you will manage customer systems from onboarding to daily support, ensuring they gain maximum value from Haivision's products.

Non-standard working hours, including evenings and travel, are essential for this position. You will also diagnose issues and provide timely resolutions for critical operational needs. Key Responsibilities:

- Lead the commissioning of broadcast video solutions
- Diagnose network and streaming issues for clients
- Train partners and end users on system use
- Collaborate with teams to ensure customer satisfaction
- Provide feedback for product improvements Requirements:
- At least 3 years in technical support roles
- Solid knowledge of video streaming and related technologies
- Experience with Linux and networking tools
- Robust communication skills and customer service orientation
- Ability to work flexible hours including on-call rotations Support customers with expert guidance and technical knowledge as part of Haivision's dedicated team.

📌 Customer Success Engineer for Broadcast Solutions (Montreal)
🏢 Haivision
📍 Montreal