Elevate your career as a Customer Success Manager with Calabrio, overseeing major banking accounts in North America. This strategic role requires exceptional consultancy skills and a passion for customer engagement.

The Customer Success

Manager (CSM) on the Branch Workforce Solutions team will manage top banking clients, ensuring ongoing value from Verint's products. You’ll engage with executive-level stakeholders and have a comprehensive understanding of banking systems for maximum impact.

Your role includes goal alignment, program management, and establishing success metrics to drive account growth. Key Responsibilities:

- Manage a customer book, achieving renewal targets
- Identify and support upsell activities
- Engage with executive stakeholders in assigned accounts
- Conduct status reviews to meet customer needs
- Coordinate with internal teams for effective solution delivery Requirements:
- Bachelor’s degree or equivalent experience
- Minimum 5 years in a customer-facing role
- Robust verbal and written communication skills
- Proven relationship management skills
- Willingness to travel for customer meetings Transform customer success by driving value and alignment with Calabrio’s cutting-edge solutions.

📌 Customer Success Manager at Calabrio (Toronto)
🏢 Quiet Capital
📍 Toronto