Drive climate action as Carbonhound's Customer Success Manager in a hybrid role based in downtown Toronto. Engage with businesses to enhance their sustainability efforts and measure emissions effectively. In this pivotal position, you will manage the customer journey post-sale, focusing on onboarding and engagement.

Your role involves advising clients on carbon reduction strategies and translating complex emissions data into digestible guidance. A passion for climate action and relationship management is key to successfully navigating customer journeys to foster loyalty and sustainability. Key Responsibilities:

- Own end-to-end customer relationships and success planning
- Conduct proactive check-ins and strategic planning sessions




- Aid customers in emissions calculations and reduction initiatives
- Identify retention risks and implement proactive success plans
- Develop scalable onboarding materials and best practices Requirements:
- Experience in Greenhouse Gas Inventory reports
- Robust understanding of carbon accounting and GHG Protocol
- Excellent communication with a customer-first approach
- Ability to manage multiple customer priorities
- Passionate about enabling decarbonization efforts Utilize your expertise to empower organizations toward a low-carbon future with Carbonhound.

📌 Customer Success Manager at Carbonhound (Toronto)
🏢 GoodWork.ca
📍 Toronto