Drive success and retention in the beauty industry with Fresha as a Customer Success Manager. You'll manage partner onboarding while building lasting relationships to ensure satisfaction.

This role focuses on guiding partners from initial setup to ongoing success, managing a high-volume onboarding funnel efficiently. Your strong communication skills and attention to detail will help maximize the value partners gain from Fresha's services.

Key Responsibilities

- Manage the onboarding lifecycle for current business accounts
- Implement training for 40-50 partners per month
- Create detailed ecosystem profiles on Fresha's platform
- Ensure seamless data coordination with offshore teams
- Maintain ongoing partner relationships and quarterly reviews

Requirements

- 2+ years in Customer Success or similar roles
- Proven project coordination skills are essential
- Proficiency in French is a strong asset
- Strong communication and organization skills
- Background in Beauty & Wellness is beneficial

Make a difference in partner growth and satisfaction as part of Fresha's dedicated team.

📌 Customer Success Manager for Fresha (Vancouver)
🏢 Fresha
📍 Vancouver