Drive customer satisfaction as a Customer Support Representative with Eastlink in Halifax, NS. Provide essential technical assistance while ensuring a top-tier experience for business clients. In this full time role, you’ll collaborate with internal teams to solve issues while managing customer requests for Eastlink’s business services.

Using problem-solving and relationship-building skills, you will address inquiries and service changes effectively. Your proactive approach to troubleshooting and customer support will make a significant impact on business operations. Key Responsibilities:

- Respond to inquiries about services and billing
- Troubleshoot telephone and Wi-Fi service issues
- Process installs, changes, and disconnects for services
- Coordinate technician visits for onsite support
- Maintain customer accounts and records Requirements:
- Grade 12 diploma or equivalent
- Experience in customer service or telecommunications
- Skills in providing technical support and troubleshooting
- Proficiency in Microsoft Office applications
- Ability to manage multiple requests simultaneously Utilize your customer service expertise and technical skills to ensure client success at Eastlink.

📌 Customer Support Representative at Eastlink (Halifax Regional Municipality)
🏢 Eastlink
📍 Halifax Regional Municipality