Join Manulife's CX Intelligence team as a CX Intelligence Analyst. In this hybrid position, you will analyze customer data to convert feedback into impactful business insights. This role supports the Canada Segment's understanding of customer experiences.
You will analyze feedback using tools such as SQL, Power BI, and Medallia, contributing to a culture of data-driven decision-making. Your ability to identify trends and pain points will help enhance customer satisfaction across multiple channels. Key Responsibilities:
- Analyze ongoing customer feedback trends
- Create reports and dashboards for actionable insights
- Validate data using SQL for accuracy
- Collaborate on survey governance and operations
- Translate data into insights for operational improvements Requirements:
- Bachelor’s degree in Business or related field
- 3+ years in analytics or similar roles
- 1+ years using SQL for data analysis
- Experience with Power BI or data visualization tools
- Solid problem-solving and communication abilities Transform customer insights into measurable actions at Manulife, driving enhancements in customer experiences.