Shape the future of customer engagement as Director of CX Business Systems at the company. Leverage your expertise to drive technology adoption across customer experience channels. In this critical leadership role, you will lead the CX systems team, focusing on strategic delivery of innovative technology initiatives.

Your experience in managing complex projects and cross-functional teams will directly contribute to operational efficiency and enhance customer satisfaction. You’ll need to effectively communicate with diverse stakeholders while spearheading AI adoption strategies within the CX domain. Key Responsibilities:

- Develop a high-performing team of analysts and program managers
- Ensure adherence to project governance and effective system adoption




- Translate stakeholder objectives into technology strategies
- Oversee CX systems initiatives from conception to execution
- Partner with teams to enhance workflow and efficiency Requirements:
- Bachelor’s degree with 15+ years in Business Systems
- 5+ years in leadership focusing on CX
- Track record in technology strategy execution
- Knowledge of Salesforce and CX platforms
- Strong data-driven and strategic mindset Transform customer interactions through cutting-edge technology and strategic leadership at the company.

📌 CX Business Systems Director at the company (Toronto)
🏢 United States Digital Space
📍 Toronto