Step into the role of IT Analyst with De Havilland Aircraft of Canada, focusing on delivering efficient IT service solutions. Enhance operational support and user satisfaction. As an IT Service Center Analyst, you will play a critical role in managing IT service requests from Fleet business users, ensuring prompt and effective support.

This position requires engaging with internal teams and adapting processes to the ongoing technological landscape. Your skills will directly impact the efficiency and reliability of IT services. Key Responsibilities:

- Handle first-level support via various contact methods
- Monitor workload following KPI/SLA standards
- Perform Access Management and account activities
- Develop and refine IT service workflows
- Collaborate for resolving user-related challenges Requirements:
- Bachelor’s degree in computer science or related area
- 2-5 years of relevant IT experience
- Service Desk experience for desktop or customer support
- Competency in Microsoft tools and system configurations
- Strong verbal and written communication skills Utilize your IT acumen to support De Havilland's cutting-edge aerospace solutions.

📌 De Havilland IT Analyst Position (Calgary)
🏢 De Havilland Aircraft of Canada
📍 Calgary