Elevate your technical skills with the IT Customer Support II position at Alberta Health Services. Provide advanced onsite support and troubleshoot complex IT issues for various users.
As a Deskside Analyst, you will deliver expert technical assistance across Alberta Health Services. This role requires 3-5 years of experience with desktop equipment, applications, and peripherals, particularly in the healthcare sector. Your robust customer service focus, problem-solving aptitude, and written communication skills will be essential in this role.
Key Responsibilities:
• Provide hands-on technical support for desktops and peripherals • Investigate complex technical problems for resolution • Manage escalations from Customer Support I efficiently • Assist in implementing solutions assigned by senior staff • Maintain confidentiality and promote quality improvement
Requirements: • Certificate in Computer Support or equivalent qualification • 3-5 years experience in technical support, preferably in healthcare • Strong knowledge of Microsoft Suite and Windows OS • Effective communication and conflict resolution skills • Valid driver's license and vehicle required
Utilize your troubleshooting and customer service expertise to enhance IT support at AHS. #J-18808-Ljbffr
📌 Onsite IT Customer Support Analyst (Winnipeg)
🏢 Alberta Health Services
📍 Winnipeg
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