Step into a rewarding Desktop Support Engineer role at Axiom Technologies in Kelowna, British Columbia. This position includes on-site user support and IT service coordination to enhance operational efficiency. As a key member of our IT team, you will utilize your 3+ years of support experience to address and resolve desktop-related issues, ensuring user satisfaction and compliance with security policies.

You'll manage service requests and collaborate with both users and technicians to deliver seamless support. Key Responsibilities:

- Troubleshoot and fix hardware/software issues promptly
- Keep track and resolve desktop support tickets
- Conduct intermediate-to-advanced hardware installations
- Document updates in ServiceNow for accountability
- Provide excellent customer service during interactions Requirements:
- Minimum 3 years of IT Infrastructure support experience
- A+ and one technical certification required
- Proficient in Windows 10/11 and Office 365
- Robust problem-solving and communication skills
- Ability to work independently with minimal supervision Boost your IT career while making a difference at Axiom Technologies!

📌 Desktop Support Engineer in Kelowna (Ottawa)
🏢 Axiom Technologies
📍 Ottawa