Join us as a Desktop Support Engineer and showcase your networking knowledge in a hands-on role. Solve complex technical issues while providing superior support. This role demands a minimum of three years of IT support experience focusing on hardware and software troubleshooting.

You should have a solid grasp of enterprise LAN/WAN setups and be capable of smart hand activities for network equipment. Proficiency in desktop applications and TCP/IP networking will be key in ensuring systems run smoothly and efficiently. Key Responsibilities:

- Troubleshoot and resolve IT desktop issues proactively
- Provide smart hand support for hardware devices
- Analyze repeat call incidents for preventive measures
- Assist in managing client queries effectively
- Collaborate with IT staff to improve service quality Requirements:
- Minimum 3 years of IT Infrastructure support experience
- Associate Degree preferred and CompTIA A+ certified
- Familiarity with ticketing systems like ServiceNow
- Solid communication and interpersonal skills
- Ability to lift and manage equipment weighing up to 50 lbs Drive your IT support career forward by combining your networking capabilities with customer service excellence in our engineering role.

📌 Desktop Support Engineer with Networking Skills (Ottawa)
🏢 Sky Systems, Inc. (SkySys)
📍 Ottawa