We're looking for a Director, Business Operations to join our Product & Technology Operations team.

Business

Operations is responsible for the management system that enables Product, Engineering, and Design to operate as one organization. In this role, you'll design, evolve, and operate the planning processes, operating mechanisms, executive cadences, and business insights that help leaders make better decisions, align investments, and improve business outcomes. We're looking for someone who enjoys building better ways of working, leading organizations through change, and continuously improving how Product & Technology operates.

Shape the Product & Technology operating system Design and continuously improve annual and quarterly planning processes that drive better decisions, clearer priorities, and measurable outcomes. Build and evolve executive operating mechanisms, including portfolio reviews, business reviews, and leadership cadences, that create accountability and accelerate decision making. Drive planning, insights, and business performance Develop executive dashboards and business insights that connect investments to customer value, execution progress, and business performance.

Establish strong operating relationships with Finance, GTM, People, Legal, Corporate Communications, and other cross-functional partners. Help Product & Technology clearly communicate where it is investing, why those investments matter, and the outcomes being delivered. Build, coach, and develop a high-performing Business Operations team.

Foster a culture of continuous improvement, curiosity, and operational excellence.

Experience designing or significantly evolving operating models, planning processes, or business operating mechanisms.

Experience building executive operating rhythms that drive decisions.

Experience connecting strategy, portfolio planning, financial planning, and workforce planning. Strong executive communication and business insight skills. Ability to influence senior leaders and build trusted cross-functional partnerships.





As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position. A flexible work setting that empowers you to do your best work A culture that celebrates performance Flexible paid time off and remote work policies Equity options, because this is your company too Contributions to your pension plan. Training opportunities to grow your skills and career Time off to volunteer and give back to your community Interest groups, employee led networks, social committees to sponsored sports teams Computer purchase program to get your personal Macbook Enhanced parental leave to support growing families We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role.

Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.

We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

📌 Director, Business Operations (Product & Technology) (Montreal)
🏢 Lightspeed
📍 Montreal