The Director, Digital Communications & Enablement will lead strategic communications, culture, and organizational enablement for Digital business. You will develop and execute comprehensive internal communications and employee engagement strategies that inspire, connect, and mobilize teams across Digital. This position will serve as the voice of Digital, crafting compelling narratives that amplify business priorities, celebrate achievements, and build a thriving, high-performing culture aligned with Personal Banking objectives.

You will partner with stakeholders to drive transparency and organizational effectiveness through strategic communications, large-scale events, talent programs, recognition initiatives, and digital workplace enablement.

Strategic

Communications & Executive Messaging Develop comprehensive internal communications strategy aligned with Digital, Personal Banking, and Empower 2030 priorities Serve as strategic advisor to Digital SVPs/VPs on messaging, stakeholder engagement, and change management Create and deliver executive-level content (quarterly updates, speaking notes, newsletters, campaigns) and lead change communications during transformations Partner with Corporate Communications and cross-functional teams to ensure consistent messaging, monitor effectiveness, and adapt strategies Design cutting-edge formats and capture event moments through post-event communications and video highlights to maximize reach across in-person, virtual, and hybrid audiences Design culture-building initiatives and lead employee engagement strategy (surveys, data analysis, action planning) aligned with OneRBC values Drive culture communications promoting collaboration, diversity,



and innovation; champion Digital’s EVP and career growth opportunities Talent, Onboarding & Digital Enablement Own Digital’s intranet hub as centralized digital workplace; drive adoption of digital tools (Teams, SharePoint, Viva Engage) and partner with IT for enhancements Facilitate networking forums enabling cross-team connections 10+ years progressive experience in internal communications, employee engagement, or corporate communications, preferably in financial services ~ Proven track record planning and executing large-scale internal events (town halls, conferences) with hundreds of attendees ~ Exceptional storytelling and content creation skills;

Experience providing strategic communications counsel to senior executives (VP/SVP level) on messaging and change management ~ Strong project management skills managing multiple priorities, tight deadlines, and competing demands ~ Experience managing operating budgets, headcount planning, and financial reporting for communications Deep knowledge of Personal Banking & Digital business Background in organizational change management or culture transformation initiatives Knowledge of employee engagement survey methodologies and analyticsExperience with video production, multimedia content creation, and digital storytelling Graduate degree in Communications, Public Relations, or Organizational Development; We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Communication, Detail-Oriented, Internal Communications, Professional Presentation Full time PERSONAL & COMMERCIAL BANKING

📌 Director, Digital Communications & Enablement (Toronto)
🏢 RBC
📍 Toronto