Join Gowling WLG as a CRM Support Specialist, ensuring effective use of the firm's CRM systems. The role is hybrid and offers a chance to refine processes and data management.
As the CRM Support Specialist, you will oversee data management and support users across the organization. Strengthening CRM adoption through training and insights will be essential, along with driving improvements in data quality and usability. You will collaborate with stakeholders to enhance business processes.
Key Responsibilities:
• Maintain accurate and current CRM data at all times
• Act as the primary contact for CRM-related queries
• Facilitate user support and training sessions
• Develop reports for insightful stakeholder views
• Test and log CRM changes for reliability
Requirements:
• Minimum 2–3 years experience with CRM technologies
• Familiarity with B2B skilled services
• Proficient in Microsoft 365 and data analytics tools
• Strong problem-solving skills for data issues
• Ability to document processes in a user-friendly manner
Deliver impactful CRM solutions and support business development at Gowling WLG!
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