Join Citi as the Apps Support Lead Analyst, where you will manage production support and ensure operational excellence for critical technology platforms. Lead a agile team and enhance system performance.As Apps Support Lead Analyst, you'll oversee the support for Pega and AI applications while ensuring effective incident management and service continuity. This senior role requires significant industry knowledge, enabling you to align business objectives with technology solutions and effectively communicate with stakeholders at all levels.Key Responsibilities:Direct production support for mission-critical appsHandle comprehensive incident management processesDevelop and implement capacity management frameworksImprove service levels through operational efficienciesGuide application development on stability standardsRequirements:Minimum of 10 years in an apps support capacityExperience in senior stakeholder interactionsProject management skills with effective resultsAbility to improve IT service capabilitiesCommunication proficiency for diverse audiencesLead pivotal support processes and drive service improvements at Citi.#J-18808-Ljbffr

📌 Citi Production Support Management Lead (Mississauga)
🏢 Citibank (Switzerland
📍 Mississauga