Location - North York, ON M3C 3N6 (Onsite)

Job Type - Full-Time

Salalry - $95K to $105K per annum

Role Overview

This is a strategic leadership role sitting at the intersection of Change Management, Workforce Planning, Workforce Analytics, Workforce Engineering, Project Management, Business Operations, and Stakeholder Management. The roleis responsible forleading organizational change,optimizingworkforce strategies, influencing labor decisions, and helping business leaders make data-driven decisions that improve operational performance. The individual must lead in the truest sense of leadership: creating direction,supervisingand developing team members, driving execution across multiple initiatives, and galvanizing stakeholders from executive leadership to frontline operations. This is not a project management role — it requires strategic influence and measurable organizational impact. Day-to-Day Responsibilities

Change Management

Lead organizational change initiatives and assess readiness across the business Understand upcoming business changes and develop communication and adoption strategies Ensure field leaders and associates are prepared for change,demonstratingempathy throughout Drive adoption from senior leadership down through frontline teams Workforce Planning

Support labor planning strategies and drive workforce optimization initiatives Analyze staffing requirements and workforce trends across stores Helpdeterminehow labor should beallocatedand partner with HR and business leaders on workforce decisions Workforce Analytics





Serve as the analytical backbone of workforce decision-making Analyze workforce and labor data toidentifytrends and opportunities Translate analytics into actionable business insights and use data to influence decision-making Apply knowledge of activity-based labor models, labor standards, and workforce forecasting Understand store-level activities (truck unload, replenishment, merchandising, customer service, selling) and how labor models are built around them Support productivity measurement and workforce forecasting initiatives Project Management

Track timelines, manage multiple workstreams, and monitor progress against milestones Identifyrisks and dependencies, ensure accountability, and drive execution and delivery Stakeholder Management & Communication

Partner with HR, Store Operations, Merchandising, and Field Leadership (RVPs, District Managers, Store Managers) Present workforce insights and recommendations to senior leadership Take complex workforce analytics and translate them into business language — convert numbers into stories Simplify technical concepts from workforce engineers and data teams for general audiences and executive stakeholders Must-Have Qualifications

Proven experience in change management — leading organizational change, assessing readiness,



and driving adoption Strong background in workforce planning, labor strategy, or workforce analytics Exceptional communication and storytelling skills — ability to translate data and technical concepts into executive-ready narratives Demonstrated ability to influence without direct authority and drive alignment across cross-functional stakeholders Project management experience with the ability to manage multiple workstreams and hold teams accountable Bachelor's degree in HR, Business Administration, or a related field Nice-to-Have / Outstanding Qualities

Experience with workforce engineering concepts (activity-based labor models, labor standards, productivity measurement) PMP certification Experience with Cloud or similar data environments Background in retail operations We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing. The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location. For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated perks or payments.

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📌 Change Management Lead (Winnipeg)
🏢 Collabera
📍 Winnipeg