4Seasons Transportation provides safe, calm, and compassionate transportation for students living with disabilities. Our mission is to enhance the quality of transportation for all students with special needs, while fostering a supportive and inclusive environment for our team.

We were named one of Canada's Most Admired Corporate Cultures in 2024 celebrated for our commitment to values-based leadership, employee well-being, safety excellence, and strong team collaboration. At 4Seasons, we champion professional growth and inclusive leadership at every level of the organization.

Position Overview

The Dispatch Coordinator plays a vital role in supporting 4Seasons Transportation’s logistics and maintaining service efficiency within the Operations department. This position is responsible for real-time route tracking, midday monitoring, and ensuring timely, clear communication with families, schools, and staff. A key part of the role includes finding last-minute coverage for absences.

The Dispatch

Coordinator is the frontline responder to on-road issues, incidents, and emergencies, upholding our commitment to safe, reliable, and timely student transportation.

Schedule: Monday–Friday, 10:00 AM – 6:00 PM

Route Monitoring and Coverage

- Track live route progress to ensure timely student pickups and drop-offs
- Monitor route accuracy and verify correct locations
- Manage coverage in response to last-minute book-offs

Communication and Support

- Communicate professionally with guardians and school contacts regarding delays, incidents, or concerns
- Respond promptly to inquiries, disruptions, and routing issues
- Answer phone calls professionally,



maintaining a calm and solution-focused approach under pressure

Incident and Emergency Response

- Act as the primary delegate and responder in emergency situations, including collisions, behavioural incidents, and medical emergencies
- Initiate appropriate actions, including contacting other 4Season departments and calling 911 on staff’s behalf when necessary
- Collaborate with the Operations team to document and resolve incidents, such as vehicle collisions, behavioural issues, and equipment malfunctions

Availability and Flexibility

- Provide additional support outside regular hours as needed, including evenings and weekends

Qualifications

- Candidates with experience in crisis response, particularly those with dispatch or emergency services backgrounds, are encouraged to apply
- Strong computer literacy and ability to quickly learn recent tracking and dispatch systems
- Clear, kind, and professional verbal and written communication skills
- Excellent customer service skills, with the ability to remain calm and solution-focused under pressure
- Experience working effectively in a team environment
- Demonstrated organizational, decision-making, and problem-solving abilities
- Experience in a leadership role is considered an asset
- Familiarity with 4Seasons Transportation’s policies, procedures, and student care standards is an advantage
- Multilingual candidates are encouraged to apply

Personal Attributes

- Adaptable, reliable, positive, proactive, and self-motivated
- Strong customer service orientation with a calm, supportive approach
- Team-oriented with a strong commitment to safety, student care, and community values
- Demonstrated leadership skills and the ability to take initiative

📌 Dispatch Coordinator (Alberta)
🏢 4Seasons Transportation
📍 Alberta